SHANNON® - the operative shop floor assistance
Turn your system operators into experts: Shannon® provides information on the causes of faults with situational solution suggestions and thus reduces downtimes through intelligent knowledge management.
Reduce downtime on every shift - with Shannon®!
Shannon® assists plant operators in their work at shop floor. This makes you experts in troubleshooting.
Respond quickly and correctly to faults
Shannon® continuously informs plant operators about faults occurring in production lines and machines and suggests solutions. Prioritization is used so that the operator can focus only on relevant events.
- Precise localization and prioritization of error causes
- Step-by-step troubleshooting instructions
- Create complex rules for notifications
= Reduction of downtime (MTTR) due to reduced troubleshooting time
Use interactive troubleshooting guides
Collect expert troubleshooting knowledge in interactive step-by-step instructions and make them available to all plant operators. This way, even inexperienced employees quickly become experts.
- Step by step instructions with photos and videos
- Easy creation of guide with smartphone or in browser
- Automatic translation makes instructions available at international locations
= Knowledge management for troubleshooting against the shortage of skilled workers
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Receive meaningful shift documentation
A meaningful overview of downtimes that have occurred and their causes is the basis for a sustainable reduction of downtimes.
Shannon automatically generates shift reports with downtime documentation. Causes for downtime are determined automatically.
- Detailed downtime documentation per production shift
- Semi-automated assignment of downtime reasons
- Complete database for shop floor meetings and shift handovers
= Documentation as starting point for sustainable reduction of downtimes
Advantages of Shannon®
5-15%
Increase OEE by reducing downtime (MTTR)
Up to 30%
Reduction of average OEE variations between shifts
10-30%
Shortening the start-up and relocation phase
Shannon® solves these production problems.
- Output losses due to downtime with high unit costs
- Downtime due to unplanned machine malfunctions
- Lack of expert knowledge about technical problems and their causes
- High fluctuation in the workforce
- Inefficient start-up of new or relocated machines / production lines
All Shannon features
Event notification
Event notification
Shannon® continuously informs you about occurring faults and other events in production lines and machines and suggests solutions. Prioritization is used so that you can focus only on relevant events.
You can configure notifications in detail and also create your own notifications based on complex rules.
Prioritization of causal disorders
Prioritization of causal disorders
If a fault occurs in a complicated production system, it is often not trivial to find the cause. This is aggravated by the fact that a lot of information has to be processed by the machine operator due to subsequent faults or alarms.
Shannon® prioritizes occurring events so that only causal faults are displayed. Subsequent faults or similar are hidden.
Step-by-step instructions
Step-by-step instructions
Collect expert troubleshooting knowledge in interactive step-by-step instructions and make them available to all plant operators. This way, even inexperienced employees quickly become experts.
- Step by step instructions with photos and videos
- Easy creation of guide with smartphone or in browser
- Automatic translation makes instructions available at international locations
Automated translations
Automated translations
Shannon® automatically translates events and instructions into different languages.
This makes it easy to make knowledge available internationally - be it transferring it to similar production lines and machines in different countries or relocating production lines and machines abroad.
Documentation of production shifts
Documentation of production shifts
A meaningful overview of downtimes that have occurred and their causes is the basis for a sustainable reduction of downtimes.
Shannon automatically generates shift reports with downtime documentation. Causes for downtime are determined automatically.
- Detailed downtime documentation per production shift
- Semi-automated assignment of downtime reasons
- Complete database for shop floor meetings and shift handovers
Events configuration
Events configuration
Create your own events to be notified about specific situations. With the help of various functions, they can interactively create any complicated rules for notifications.
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Downtime statistics
Downtime statistics
In order to optimize a production line in a targeted manner, you need good information at hand that clearly identifies problem areas.
To do this, use the statistics on faults to understand which faults caused how much downtime over time. Get detailed statistics to understand the disturbance behavior in detail.
Event forwarding
Event forwarding
If, for example, the machine operator cannot rectify a fault, it is possible to forward it to another person. A maintenance technician, for example, can then be informed, who will then rectify the fault.
You can forward events directly in the app and thus achieve a fast response time.
Interface
Security
Add ons
What our customers & partners say
Shannon® at Freudenberg Filtration Technologies
- Fully automated production line for automotive cabin air filters, consisting of 21 processes
- 80 situational solution suggestions generated during the initial test phase and actively used for operational troubleshooting
- 22 quantified and prioritized technical optimization measures for medium-term optimization and maintenance measures
Impact = Transparency about short stops with technical cause assignment, which in total cost 9% of the production time
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Darwin at Schwarzkopf
- Fully automated and interlinked filling and packaging line for consumer goods (0.17 sec. cycle time)
- Detailed transparency of downtime per shift at station level for effective shift handover and basis for conceptual optimization
- Faster root cause identification in the optimization process and in the event of downtimes thanks to visualization of the signal behavior
Impact = up to 17% potential for throughput increase identified
Shannon® at Peri
- Fully automated production line for safety-critical scaffold decking consisting of 34 process steps with 11 second cycle time
- Implementation and operation of Shannon® in multi-shift operation
- High-frequency connection of all machine controllers involved (various PLCs, RC, motion, welding and test controllers) as a fused live data basis
- Generation of over 50 solutions during implementation phase for situational problem solving with Shannon®.
Impact = data-based transparency on all relevant machine faults including localization and prioritization
Shannon® at ebm-papst St. Georgen
- Fully automated production line for automotive cabin air filters, consisting of 21 processes
- 80 situational solution suggestions generated during the initial test phase and actively used for operational troubleshooting
- 22 quantified and prioritized technical optimization measures for medium-term optimization and maintenance measures
Impact = Shannon® smartwatches were particularly valuable for operational operators and logistics personnel
Shannon® at Schott Schweiz AG
- Fully automated production line for syringes (GMP-compliant medical environment)
- Shannon® resulted in less time waiting for experts to be called for more complicated problems
- Transparency about the frequency of problems and solutions used, e.g. to measure the effectiveness of remedial measures for recurring faults
Impact = 6%. more OEE and reduction of productivity variation by 30%.
Request a free use case evaluation now.
- Product presentation with demo
- Roadmap for problem solving
- Holistic evaluation of the approach
You have questions? We have answers!
And if you have any further questions, please feel free to contact us.
The knowledge and experience of employees (maintenance, operators, process experts, etc.) is collected "on the fly" via smartphone/smartwatch/tablet in order to link their expert knowledge as new solutions for dedicated problems. In this way, solutions can be suggested when the relevant cause occurs. Operators can add text, images with markers or short videos to the solution via the smartphone or smartwatch.
The plus10 software tools provide bidirectional interfaces, either by sharing a database or by native protocols to neighboring IT systems. For example, we can share continuously calculated KPIs on performance and root causes and update your planning, actual and target figures in real time and objectively. Your production planning and control will become much more accurate with feedback from Darwin, Hopper and Shannon®.
We currently support various PLC/NC types. Find out here about the controllers we support or ask us about compatibility with your MES/ERP system.
Shannon® is available for the following devices and operating systems:
- Android smartphones via Google Playstore
- iOS smartphones or iPods via App Store
- Apple Watch (watchOS) via App Store
- Web browser
The Shannon® app can either be downloaded to individual devices or centrally managed via mobile device management (MDM).
plus10 collects the data directly from all integrated machine controllers (PLC, NC), robot controllers (RC), etc. of a production machine or from all controllers integrated in a production line. To do this, we use our plus10 DataCollector to acquire high frequency data from all PLCs, NC and/or RC involved. So far we can collect high frequency machine data with different manufacturer specific PLC protocols and we are continuously adding more controllers. Find out more about the controllers we support here or ask us about compatibility with your specific controller type.
If you already have a powerful IT infrastructure installed in your factory, we also offer the connection to your middleware.
Basically plus10 collects and processes all data of the machine control (PLC) of the production machines or the production line in high frequency. The high sampling rate (we are talking about milliseconds) is necessary to detect and assign the causes of problems and not only their consequences. In some cases the RC and NC data of e.g. handling robots are additionally required. In the standard case, no additional sensors or cameras need to be installed.
The plus10 software tools are flexible in terms of IT infrastructure. Data acquisition and pre-processing runs continuously locally, e.g. on an Industrial Edge Device or a virtual machine within the machine control network. For the next processing step, plus10 adapts to your preferred solution: We can provide a cloud environment for our software tools or they can run on a virtual machine on-premise in your existing in-plant data center. Both are possible and we have experience with both options.
Our annual license fee includes standard support and software updates to the latest version of the software service(s) ordered. So with a plus10 software license from Darwin, Hopper or Shannon®, we guarantee you the latest, most efficient and user-friendly version of our optimization software. In doing so, we service production plants worldwide in which our software tools are installed.
This depends on the type of machine controller (PLC) and the existing IT infrastructure. If connectivity to all PLCs exists and you provide the computing infrastructure (either as a local virtual machine or a dedicated server), installation and configuration can be done remotely. In this case, operator training on Shannon®, Hopper or Darwin is still performed on-site, but can be virtualized as video training, even in the case of pandemic closures or access restrictions.
All plus10 software tools are designed to cope with a high degree of complexity in multi-shift production.
Depending on your needs, you can select an appropriate plus10 tool to address your specific production problems:
- Shannon® helps you in the event of malfunctions and technical failures. and thus optimizes technical availability.
- Darwin continuously detects performance optimization potential during operation - either in interlinked and automated process chains or for at least 6 identical individual machines. These machines or production lines can also be located in different plants around the world.
- Hopper lowers your scrap rate in combination with cycle time. This means Hopper helps to reduce high scrap rates or conformity costs and thus optimizes quality.
All plus10 software tools can only be used on fully automated production machines or production/assembly lines, as automatic data input from each process step is required. The operators generally perform logistical and support tasks such as filling or removing material, as well as statistical process checks and troubleshooting in the event of problems.