Shannon® - the operative shop floor assistance

“Shannon meets the expectations our customers have today for intelligent solutions: Expert knowledge is directly accessible via a digital assistant and supports commissioning, service, and application engineering. At the same time, the system allows customers to contribute their own expert knowledge and continuously expand it—this creates a high degree of flexibility and additional leeway for individual requirements. Thanks to the agile collaboration with plus10, the implementation of Shannon as part of our test took less than four months—from the initial planning to productive use with live-generated solution recommendations.”

Anja Voglmaier, Project Management Engineer at Kiefel

“ZAHORANSKY uses all three intelligent plus10 tools on fully automated systems to support fast and seamless commissioning as well as maximum productivity in our customers’ day-to-day production operations. Customers in both the medical technology and consumer goods sectors are now using this context-aware assistance worldwide!”

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“Shannon is exactly what we need to make up for the shortage of skilled workers. It allows us to share situational solutions and guidance more quickly on-site during commissioning with the customer’s production team across all shifts, thereby ensuring stable processes. Even less experienced colleagues on the customer side can be trained more quickly and deployed productively with Shannon—resulting in fewer follow-up questions, less remote support, and ultimately more satisfied customers.”

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• Virtual commissioning of a fully automated solar module production plant with plus10 tools (hardware-in-the-loop simulation) with seven newly developed processes
• Full transparency regarding system behavior and optimization potential in terms of availability and performance
• Faster start-up and smooth handover to operating personnel thanks to virtually trained plus10 tools

• Problem: Brief stoppages, unplanned downtime, and a lack of real-time visibility on highly automated display final assemblylines‍
• Solution: AI-powered shop floor Assistant with plus10-Shannon‍
• Scope: Implementation on 40+ highly automated display final assembly lines in more than 4 plants
• Result: up to 5% higher availability through data-driven, proactive production optimization

“For us, plus10 Shannon is a solution for state-of-the-art plant and machine systems, as it automatically breaks down complex and interlinked plant states into easy-to-manage troubleshooting tasks for the operator. It thus represents an essential step toward simplifying modern plant systems for the operator.”

Dr. Uwe Remminghorst Vice President Production, VETTER Pharma

“In just three months, we successfully implemented Shannon’s IT/OT integration—including the required risk assessment—at our pharmaceutical secondary packaging facility in Kaiseraugst. I was impressed by the speed and professionalism of the plus10 team!”

Gerrit Börner, Unit Lead Data Analytics & Deployment @ F. Hoffmann-La Roche

“The decision to partner with plus10 has proven to be a promising project from day one. The company’s focus on solutions is reflected in our collaboration as well as in the Shannon product— shop floor-friendly tool for implementing knowledge management solutions in production. Increasing the robustness of our highly automated packaging machines relies on the successful interaction between our machines and our employees. Shannon provides us with a unique interface in this regard.”

Daniel Kind Head of Packaging Inhalation Products

“The Shannon worker assistance system was implemented by plus10 at the machine manufacturer’s highly automated assembly line even before the FAT. By using the software, we were able to obtain valuable and detailed information about any malfunctions that occurred—including their exact duration and number—even during the FAT and commissioning. Shannon thus enabled a significantly more transparent and effective commissioning of the system.”

Mathias Hollop-Wünschkowski, Industrial Engineer & Optimization

• Fully automated production line for automotive cabin air filters, consisting of 21 processes
• 80 situational solution suggestions generated during the initial test phase and actively used for operational troubleshooting
• 22 quantified and prioritized technical optimization measures for medium-term optimization and maintenance measures

• Fully automated and interlinked filling and packaging line for consumer goods (0.17 sec. cycle time)
• Detailed transparency of downtime per shift at station level for effective shift handover and basis for conceptual optimization
• Faster root cause identification in the optimization process and in the event of downtimes thanks to visualization of the signal behavior

• Fully automated production line for safety-critical scaffold decking consisting of 34 process steps with 11 second cycle time
• Implementation and Operation of Shannon in Multilayer Mode
• High-frequency connection of all machine controllers involved (various PLCs, RC, motion, welding and test controllers) as a fused live data basis
• Generation of over 50 solutions during the implementation phase for situational problem-solving with Shannon

• Automated production line for assembling mechatronic automotive components with 14 stations and 15 controllers
• Real-time Fault Detection via Shannon Smartphones for Line Operators​
• Real-time notifications regarding material needs for frontline logistics staff via Shannon @ Smartwatches

• Fully automated production line for syringes (GMP-compliant medical environment)
• Shorter wait times to see specialists for more complicated problems
• Transparency about the frequency of problems and solutions used, e.g. to measure the effectiveness of remedial measures for recurring faults